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Terms & Conditions

This Website is owned and operated by World Wide Gifts Inc., a Company registered in Russia and Lithuania (together, "World Wide Gifts", "we", "us" or "our"):

Russian Headquarters
World Wide Gifts Inc
VAT number: 7724703900, OGRN (Principal State Registration Number): 1097746203170
Tel: +7 495 762-72-74, Email: info@world-wide-gifts.ru
Address: Boitsovaya Street, 27, office 410, Moscow, 107150, Russia
Lithuanian Branch
Viso pasaulio suvenyrai, UAB
Registration code: 304461115
Email: info@world-wide-gifts.com Address: Kalvarijų g. 143-313, LT-08221 Vilnius, Lithuania

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE. BY VIEWING, ACCESSING, UPLOADING OR DOWNLOADING ANY INFORMATION TO OR FROM THE WEBSITE, YOU CONFIRM THAT YOU ARE OF AT LEAST 18 YEARS OF AGE AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU ARE ADVICED NOT TO CONTINUE USING THIS WEBSITE ANY LONGER.

1. Placing your order

World Wide Gifts is a boutique online store, specialising in a wide variety of travel and tourism memorabilia. Using our Website, you will be able to order our merchandise from anywhere in the world and have them shipped to your doorstep.

We process and mail all orders via Russian Post or UPS within two business days (except Saturday, Sunday and State Holidays of Russia) of your placing the order, provided full payment has been made in case of a pre-paid order (not applicable in case of cash on delivery method of payment). All shipments are carefully double-packed by us to help ensure that the items are unbroken upon delivery. However, in the rare case that you do receive a damaged item, we will be happy to send you a replacement. Delivery time of orders depend on the country, in general from 3 to 20 days. Please note that this estimated time does not include any possible delays that can be in place because of your country’s customs authorities or because of slow processing of international mail by your country’s local postal services.

For a smooth customer experience, we advise you to open an Account on our Website by submitting your full name, email address and phone number, although it is also possible to order items off the Website without any registration. You must not use any other person's account to access the Website. You must not allow any other person to use your account to access the Website. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to notify World Wide Gifts immediately of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. World Wide Gifts cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Please also note that all postal services of the World (including Russian Post, USPS, PostNL, Royal Mail, Deutsche Post, etc.) are extremely overwhelmed before great celebrations like Christmas and New Year. So, expect 1-2 weeks delays in November and December as well as before your country's local celebrations.

Further details about shipping are available at our Delivery Information Page.

2. Pricing and taxes

All items are individually priced in the Website in $US dollar, $CA dollar, $AU dollar, €Euro, and £Pound Sterling (the selector can be found at the top of any page). All prices are final unless otherwise stated. If your card is issued in a foreign currency other than the ones stated above, pricing will depend on applicable foreign exchange rates as per your Bank’s rules and regulations.

Shipping prices are calculated automatically based on the weight and destination of the order. There are two ways to see the exact shipping prices:

  • To create an account on our Website and fill in shipping info. In this case every time you visit Shopping Cart, you will be able to see the lowest possible rate for delivery (this information is updated automatically based on the item in your Shopping Cart).
  • To add all products that you like in your Shopping Cart and to start Checkout process. After you fill in the shipping address, you will be able to see all possible options as well as additional info about delivery (websites for tracking, average time of delivery, etc.).

Please note that any additional import duty, sales tax, and/or other charges are not included in the item price or shipping cost. These charges are solely the buyer's responsibility. Usually, UPS levies some percentage of VAT on almost all EU shipments (but not on US ones) whereas orders up to US$200 (2 kg or 4 pounds) sent by regular postal services are not taxable. We advise you to please check with your country's Customs Office to determine what these additional costs will be prior to placing your order.

3. Payment

World Wide Gifts accepts all major credit cards (Visa, Mastercard and Maestro) as well as PayPal. Unfortunately, we are not able to accept any American Express Card, Discover Card or personal checks at this time.

All credit card payments are processed by our third party payment gateway partner PaySera, which adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  • For additional information regarding the privacy of your sensitive financial data, please refer to https://www.paysera.com/v2/en-GB/faq.

If you choose to pay for your order through PayPal, we advise you to refer to https://www.paypal.com/ag/webapps/mpp/shop/faq if you have any questions regarding their mode of operation and/or level of security.

It is your responsibility to ensure that a valid card number and billing address is provided for us to successfully process your payment. All pre-paid orders are followed up by an online receipt via email to the email address provided by you during placing your order. In case you have any question about the pricing or method of payment, feel free to reach out to our customer support before making the payment. We do not store any financial information including card details from our customers and accept no liability for any error in any third party payment gateway under any circumstances whatsoever.

4. Return and refund policy

World Wide Gifts is a satisfaction guaranteed business. If you are unhappy with your order for any reason please notify us as soon as possible. We will send out a replacement of any broken products at no cost to you or we will refund your purchase (minus delivery fees) once the items have been returned to us (please allow up to 5 days for the credit once the items have been received).

Please note that World Wide Gifts cannot provide full refund in the following cases:

  • The delivery address was wrong or incomplete (our postal label only contains information that was provided during placing your order at checkout).
  • The parcel was unclaimed and/ undeliverable (official tracking information records "Unclaimed", "Unsuccessful delivery", "No Authorized Recipient" or similar statuses). It is your responsibility to track the parcel and claim it when it arrives.
  • Local taxes/fees were not paid as and where applicable.
  • Order contained souvenirs that are deemed illegal in the recipient country as per local laws, and as the result, the parcel was held by Customs Authorities.

In such cases two options are possible. First, we wait for the parcel to get back to us, which can take up to 1-2 months (returns tend to be slower than regular delivery). And then, you can choose to either (a) pay again for the delivery (since the previous delivery fees were spent for an unsuccessful delivery) and we mail you the order item(s) once more; or (b) we refund you the order value total minus the delivery fees that were spent for the unsuccessful delivery. In the second case, please note that since we usually sponsor a part of delivery fees, actual shipping expenses (and consequent deductions) are usually significantly higher that what you initially pay to us.

Shipping costs are the responsibility of the customer at all times, except where the items were damaged or the wrong items were shipped.

5. Acceptable use of website

In order to maximize your user experience in using the Website, and avoid, eliminate or minimize disruptive activities, we kindly ask you to maintain the following:

  • Do not use the Website in any way or take any action that may undermine, disrupt, damage or manipulate the working functionality, performance, availability or accessibility of the Website;
  • Do not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify or create derivative works of the Website, or any updates or any part thereof;
  • Do not upload, distribute or otherwise publish through the Website any Content that is libellous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable, or violate the rights of any party or that would otherwise give rise to liability or violate any law;
  • Do not use the Website in any manner that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  • Do not impersonate any person or entity, misrepresent any affiliation with another person, entity, or association, use false IP addresses or headers, or otherwise conceal your identity for any purpose;
  • Do not violate, plagiarize, or infringe on the rights of third parties, including without limitation copyright, trademark, trade secret, privacy, publicity or other proprietary rights;
  • Do not use data collected from the Website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

6. Third party links and advertisements

We may occasionally provide external links and advertisements submitted by or directed towards third party websites and services. Unless expressly stated otherwise, such advertisements do not signify that World Wide Gifts endorses and/or is associated with such third party websites and services in any manner including, but not limited to, the content, accuracy, quality, nature, appropriateness, decency, functionality, performance, reliability, completeness, timeliness, validity, safety, legality or any other aspect thereof. We accept no responsibility for third party advertisements contained within the Website. If you agree to purchase goods and/or services from any third party who advertises in this Website, you do so at your own risk and these Terms and Conditions remains no longer applicable.

7. Suspension of service

World Wide Gifts reserves the right to suspend or cease providing any services relating to the Website, with or without notice, and shall have no liability or responsibility to you in any manner whatsoever if it chooses to do so.

8. Limitation of liability

By using the World Wide Gifts Website, you hereby acknowledge and agree that such usage is at your sole risk and responsibility. To the maximum extent permitted by applicable law, World Wide Gifts is provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, including, but not limited to, all warranties of quality, accuracy, completeness, reliability, conditions of merchantability, fitness for a particular purpose, title or non-infringement. World Wide Gifts does not warrant that the products and services offered through the Website will meet your specific requirements, that the Website will be uninterrupted or error-free, that the Website will be free from viruses or similar harmful matter or that any defects in the Website will be immediately corrected. No oral or written communication offered by World Wide Gifts will create any warranty for this purpose.

Under no circumstances will World Wide Gifts any of its directors, shareholders, employees and agents be liable for any incidental, consequential, or indirect damages including, but not limited to, business interruption, damages for loss of profit, loss of data, loss of goodwill and the like arising out of the use or inability of use of the service/ information provided on or downloaded from the Website, or any delay in the processing of such information or services. For removal of doubt, this includes situations where there is any failure or delay in performance of any of the obligations under these Terms and Conditions that is caused by events outside our reasonable control (force majeure events). Notwithstanding the above, nothing under these Terms and Conditions will limit or exclude any liabilities that may not be excluded under applicable law.

9. Indemnification

You agree to indemnify, defend and hold harmless World Wide Gifts, its officers, directors, employees, agents, licensors, consultants, representatives and agents from and against all losses, damages, suits, judgments, costs and expenses (including litigation costs and reasonable attorneys' fees) arising out of or in connection with (a) your use of or inability to use the Website (b) your violation of any provision of these Terms and Conditions or your violation of any rights of a third party, or (c) your violation of any applicable laws, rules or regulations. World Wide Gifts reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will offer complete cooperation with World Wide Gifts in asserting any available defenses.

10. Intellectual property

All information and content displayed in the Website including text, graphics, designs, photographs, videos, typefaces, look and feel, format, and the like is owned and/or licensed by World Wide Gifts and are protected by international laws on patents, copyrights, trade secrets, trade names, trademarks (whether registered or unregistered), domain names and other applicable rights. By agreeing to these Terms and Conditions you understand and agree to not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, any material on or from the Website, including text, graphics, logos and designs for any purpose whatsoever or allow any third party to do so.

11. Electronic communications

The communications between you and World Wide Gifts use electronic means. For contractual purposes, you (a) consent to receive communications from World Wide Gifts in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that World Wide Gifts provides to you electronically satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing. With your informed consent (opt-in), such electronic communication may also include periodic emails and/or other messages for our internal marketing and promotional purposes. We take all reasonable measures to ensure that our marketing communications are compliant with the applicable laws including GDPR.

12. General information

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Russian Federation. All disputes as to the validity, execution, performance, interpretation or termination of this Agreement will be submitted to the exclusive jurisdiction of Courts in Moscow. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, such invalidity will not affect the enforceability of any other part or provision of this Agreement.

World Wide Gifts reserves the right, at their sole discretion, to modify these Terms and Conditions at any time, and such modifications shall be effective immediately upon posting of the same on the Website. You agree to review this document periodically to be aware of such modifications and your continued access or use of the Website shall be deemed as a conclusive acceptance of such modified Terms and Conditions.

If you have any further questions, comments or requests regarding these Terms and Conditions, please email us at info@world-wide-gifts.com.

These Terms and Conditions were last updated in June 2020.

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