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FAQ - Frequently Asked Questions

Is a particular item available now?

Yes! Everything you see on the site and can add to your cart is available now. The system will not let you buy items that are out of stock (our website & our warehouse are synchronized in real time). In the unlikely case that we have an error in our inventory, we will contact you to offer an alternative or refund.

An item which I have previously found on your site, or which I have bought from you before, is now out of stock. Will it be available again?

If it was a map-shaped magnet from our Exclusive metal magnet maps collection — yes, it will! We produce them and restock them regularly.

When other souvenirs will be restocked? That’s unpredictable, some items arrive quorterly, some – annually.

Do you have a souvenir from a certain country, region, or city?

Yes! We have a very convenient geographical navigation tool. Simply click the "Shop by Regions" menu in the blue bar at the top of the site. Here you can choose any continent and see the countries within it. For some larger countries, a list of subdivisions - such as US states - will appear that you can select from.

You can also use the "Search" box above the blue menu bar. Write the country or city in the box, click or tap "Enter" and a list of souvenirs from that region will appear. Use the filter function to find what you're looking for.

I had a favorite souvenir that I bought or someone gave to me, but it fell and broke. Can you replace it?

You can use the search box or start with "Shop by Regions" or "Shop by Collections" links in the navigation bar - there you can see all the items we have in stock. We're sorry if we don't have an exact replacement. We know how sad it is to lose a loved thing. Maybe you can find a new souvenir that will remind you of that place – a gift to yourself!

Do you know where else I can find a souvenir that I have not been able to find in your store?

Sorry, we don't know any other specialized stores. We hope we are unique :)

Are these souvenirs really from the country they picture?

Mainly, we source our souvenirs from distributors in the corresponding countries. They are 100% original.

There are two exceptions:

  • Our printed acrylic fridge magnets use pictures taken in the corresponding country. We print the images, and put them into frames mede of China (as they do everywere in the World).
  • The other exception is our exclusive metal-magnet maps. We produce them in China and sell them worldwide, including in some souvenir retail stores.

I plan to buy several magnets. Can I have a discount?

You will get free worldwide delivery for orders of more than US$49.

I would like to buy lots of souvenirs, for example 100+. How about a discount?

Please contact us by email - info@world-wide-gifts.com. We will make up a special offer for you!

When will new items arrive in the store?

Normally we have new items every mouth. To be the first to know about new products, you can register and subscribe to our newsletter (or just subsribe, see the field in the footer of any page). We don’t send any spam or "last hour special offers", only the new listings once a month or less. You can also follow us on Instagram, Twitter, Facebook, and Pinterest.

How do I make a purchase through World Wide Gifts?

The first step is to browse through our wide selection of souvenirs. A good place to start is at the top of the page where there are two main links: "Shop by regions" and "Shop by collections".

  • "Shop by regions" will show you the listing of the main regions of the World. Go to the continent of your choice and select a country. For some larger countries, a list of subdivisions - such as US states - will appear that you can select from.
  • "Shop by collection" is another way to navigate our website. Choose this route if you collect the particular type of souvenirs, regardless of a country or city.

Also you can just input your requirements in the search box at the top of any page.

When you are browsing a category or search results, you can filter the products by type (magnets, bells, dolls, etc.). On a desktop this is done using the filter menu to the left of the page. On a mobile/tablet tap the green “Filter Products” button appears at the bottom of the screen.

When you've found a souvenir you're interested in, click or tap the name to see a full description. To add an item to your shopping cart, click or tap "Add to Cart". You can add any number of items to your Shopping Cart by using the up and down arrows to the left of the "Add to Cart" button. When you are ready to check out, click on the shopping cart icon at the top-right of the page.

After you have confirmed payment, your order will receive a "Processing" status (see info about statuses above).

If we have any questions with your order, we will contact you using the information you have provided (email, phone number). We will prepare your order and ship it within two working days (Monday to Friday); the tracking number is always provided after shipping.

Does World Wide Gifts offer Gift Certificates?

Yes, we do offer gift certificates! You can buy them for any amount starting at $1 and you can transfer them to any person – they’re simply sent to the recipient’s email address along with a personal message immediately after we receive payment from you.

To purchase a gift certificate, click this link.

Our gift certificates are valid for 5 years and also apply to shipping costs (though please remember to take into account local taxes and customs duties if any). It is possible to use only part of the value of a certificate, in which case any remaining balance will be credited to the customer’s account.

Unfortunately gift certificates are non-refundable. Neither can we offer cash reimbursements.

Is payment on your site secure?

Yes! All credit card payments are processed by our third party payment gateway partners PaySera and PayPal, which adhere to strict industry standards for payment processing. For more details visit our Secure shopping page.

Can I pay in currencies other than United States dollars?

Sure! You can see prices and place orders in five currencies: US Dollars, Canadian Dollars, Australian Dollars, GB Pounds, and Euros; however, we accept all major credit cards (Visa, MasterCard, Maestro) as well as PayPal regardless of the currency that the card is linked to. The exchange rate depends on the bank your card originates from.

How much is an item in my local currency?

You can view prices in US Dollars, Canadian Dollars, Australian Dollars, GB Pounds, and Euros. Use the menu at the very top of the page (desktop and mobile) to select your currency. Our system automatically generates the new price using current exchange rates. For currencies not on our list, you can check the preliminary exchange rate using a search engine. For example, google "USD49 in Mongolian tugriks" or "UAD15 in AED”. Ultimately your bank will determine the exchange rate.

How does World Wide Gifts handle my private information?

World Wide Gifts is committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Russian Federal Law on Personal Data (No. 152-FZ) and the EU General Data Protection Regulation 2016 (GDPR).

To summarize, World Wide Gifts stores information needed to finalize your sale - specifically, your billing and delivery addresses, and phone number - and uses this information only to ensure that your purchase arrives safe and sound. For our accounts, we also store your email address and World Wide Gifts account password. This information is only used in-house: we will never sell or transfer your information to any other companies.

We do not process your credit card information on site, and World Wide Gifts does not have access to your credit card number or data. This is handled through a secure third-party credit card site.

For more details please read our Privacy Policy.

I am having trouble starting/signing into my account

If you have forgotten your password, please click the Forgoten Password link on the Login Page. World Wide Gifts accounts always use email addresses as usernames, so you can always have your password emailed directly to your email account. If you have attempted to receive your password by email and it was not sent, please check to see that your email provider did not send it to your spam folder and that you typed your address in properly. Please note that passwords are case-sensitive, so ensure that your Caps Lock is not engaged while entering your password.

If problems persist, please contact our Customer Service Department.

I am having trouble with the World Wide Gifts Website on my computer

World Wide Gifts Internet Store website is optimized for Google Chrome & mobile devices but should work for any web browser. If you have trouble accessing the site, first try it on Chrome or ensure that your browser is up-to-date. If problems continue, please do not hesitate to contact our Customer Service Department or just report bugs to info@world-wide-gifts.com

Do you ship to my country?

Yes we do, as long as your country has a postal service. :)

How long does shipping take?

We send postal orders within 2 business days and provide a tracking code. After that, delivery time depends on Russian customs, our postal services, your country's customs, and your country's postal services.

Usually, when you choose regular post, it takes about 1–2 weeks for Europe, 2 weeks for the US, 2-3 weeks for Australia, New Zealand, and other countries.

UPS delivers worldwide in 2–4 days.

Please notice that these terms are approximate and shipping can take longer during holidays and celebrations, and in some other unusual situations (like COVID-19 restrictions for international flights).

For more details see our Delivery Information.

How do I get my item shipped faster?

Select UPS instead of Regular Post, and your package will arrive sooner.

For more details see our Delivery Information.

How much does delivery cost?

We calculate this automatically when you go to checkout. It depends on the total cost and weight of your order.

  • Regular Post: usually, it's about US$5–US$15 for small orders and free for orders of US$49 or more.
  • UPS delivery cost depends on the weight, value and destination of your order. For bigger orders express delivery can also be free.

For more details see our Delivery Information.

How are the shipping prices calculated?

Shipping prices are calculated automatically based on the weight, value and destination. There are two ways to see the exact shipping prices:

  • Create an account on our website and fill in your shipping info. In this case every time you visit the Shopping Cart, you will be able to see the lowest possible rate for delivery (this information is updated automatically based on the item in your Shopping Cart).
  • Add all the products that you like to your Shopping Cart and start the Checkout process. After you fill in the shipping address, you will be able to see all possible options as well as additional info about delivery (websites for tracking, average time of delivery, etc.).

For more details see our Delivery Information.

Do you have Cash-on-Delivery?

Sorry, only within Russian borders. International postal services don't have this option.

If there is no Cash-on-Delivery, how can I be sure that you are real and I will get what I paid for?

First of all, we have more than 10 years' history and hundreds of regular customers, and we're proud of it. You can see feedback, confirmed by a third party (eBay), here.

More than that, you're protected by PayPal or PaySera, depending on the payment method you choose. We're a verified store.

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Where are you from? Do you have a store near me?

Our store and office are in Moscow, Russia and we don’t have any shop branches. But we do ship worldwide!

What do I do if I don’t get any notifications about my order?

There are a few potential reasons for this:

  • Your email processing system considers our email as spam and has filtered it. Usually this happens within corporate networks. Try to reach us using another email account or ask your system administrators to add 'world-wide-gifts.com' and 'world-wide-gifts.ru' to the white list.
  • Your email service provider (Gmail, Hotmail, etc) considers our emails as spam and has put them into your spam folder. Please check it! You can add our email to your address book and all our following communications will be OK.
  • Your email software (MS Outlook, Lotus, the Bat, etc) considers our emails as spam and has put them into your spam folder. Please check it! You can add our email to your address book and all our following communications will be OK.

What do I do if I don’t get a reply from your Customer Services?

We answer 100% of messages as soon as we can. If you have not received a reply in a reasonable amount of time, it could be that our messages are being considered as spam. Please see above!

Where is my tracking info?

We always send tracking numbers as soon as we ship the order. The reason you do not have this information could again be due to issues with spam. Please see above!

Where is my package? More than a reasonable amount of time has passed, and it still has not arrived.

Firstly, please check the tracking. It could be that your package is already waiting for you in your post office, or is very close. If the shipping status hasn't updated for two weeks, please contact us. Remember that some postal services (e. g. Australian Post) change the tracking numbers of incoming parcels, so they are not trackable in your country (but can be found if we open a ticket).

I have chosen some fragile items. Will they arrive safely?

Yes, they will! We pack our products very carefully for them to survive any adventures during delivery. In the rare case that you do receive a damaged item, we will be happy to send you a replacement.

My order arrived and it is the wrong item/broken/there are missing parts. What can I do?

World Wide Gifts is a satisfaction guaranteed business. If you are unhappy with your order for any reason please notify us as soon as possible. We will send out a replacement of any broken products at no cost to you, or we will refund your purchase (minus delivery fees) once the items have been returned to us (please allow up to 5 days for the credit once the items have been received).

For more details, please check our Terms of Service.

What does the status of my order mean?

Orders through World Wide Gifts are given a "Status" category, which appears in our online tracking information. For more information on what our status categories mean, please read on:

  1. Reserved. This status is only assigned manually by our staff (it guarantees that all products are in stock and cannot be sold to other customers).
  2. Pending. This status is assigned automatically to all unpaid orders (the lifetime of this status is less than one hour - enough time to make a payment by card or by PayPal).
  3. Processing. This status is assigned automatically to all new paid orders. During this stage, we are checking the accuracy of the delivery address, as well as printing invoices and documents for our warehouse. Here we are also assembling your order, packing it in the appropriate box or envelope, and printing postage labels and customs forms (if applicable). Within two business days after payment we will process your order and send it to you.
  4. Shipped. This status is applied to all orders that have been sent to you. The tracking number is available at this stage. Further progress of your order depends on the carrier and your local postal carrier. Generally, UPS delivers in 2-4 days, Regular Post in 1-3 weeks. Please note that this varies significantly depending on the destination and your local customs authorities.
  5. Returned. This status is applied when all returned products have arrived in our store and your money has been refunded to you. No additional actions are required from either party.
  6. Canceled. This status is applied when the order has been canceled. The two main reasons for this status are: you changed your opinion and canceled it, or you have not paid the order and our system automatically canceled it after one hour.
  7. Completed. This status is applied when you have successfully received your order.

How can I cancel my order?

Please contact our Customer Service Department as soon as possible, and we will try to stop your order. We can stop orders and refund purchases up to the moment we send them in the mail, but even if we have been notified too late, feel free to return any purchases you are unsatisfied with.

Please visit our Terms of Service page for information on returns.

How can I find out more about World Wide Gifts?

Please feel free to visit About us page to learn more about our company, or send your questions to our Customer Service Department. We look forward to hearing from you!

Do you offer services in languages other than English?

Our website is in English & Spanish, though unfortunately we do not actually speak Spanish. At this time our customer service is in English and Russian (Russian customers are encouraged to visit our Russian language website: http://www.world-wide-gifts.ru/). While we can accept and understand enquiries in almost any language (using Google Translate), we will be able to answer only in English or Russian. Apologies for any inconvenience!

We produce beautiful souvenirs and would like you to sell them. What should we do?

Please, send your catalog with pictures to info@world-wide-gifts.com. We will contact you if we are interested.

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