World Wide Gifts believes in truly worldwide shipments! We process and ship all orders from our Russian Headquarters within two business days of your placing the order (except Saturday, Sunday and State Holidays of Russia and Lithuania) by Russian Post or UPS.
All shipments are carefully double-packed by us to help ensure that the items are unbroken upon delivery. However, in the rare case that you do receive a damaged item, we will be happy to send you a replacement.
Please note that World Wide Gifts cannot provide full refund in the following cases:
- The delivery address was wrong or incomplete (our postal label only contains information that was provided during placing your order at checkout).
- The parcel was unclaimed and/ undeliverable (official tracking information records “Unclaimed”, “Unsuccessful delivery”, “No Authorized Recipient” or similar statuses). It is your responsibility to track the parcel and claim it when it arrives.
- Local taxes/fees were not paid as and where applicable.
- Order contained souvenirs that are deemed illegal in the recipient country as per local laws, and as the result, the parcel was held by Customs Authorities.
Please see our Terms and Conditions page for more information on our delivery policy limitations and our Return & Refund policy.
Regular Post (Russian Post)
We use Russian Post for regular international delivery.
According our statistics, average time for delivery to most EU countries is about 1-2 weeks, to the US, Canada, Australia - 2 weeks, to Malaysia, India, South Korea, etc. - about 2-3 weeks. Delays can be only because of your local Customs Authorities and on your local Postal Services.
We provide tracking numbers for all international parcels, so you will be able to track your parcel at https://www.pochta.ru/en/tracking/. In the case your local post does not provide tracking info for Russian parcels, just contact our customer support and we will be glad to clarify the current status of your parcel.
Shipping by Russian Post is free if your order is more than US$49.00. For smaller orders it is usually from US$5 to US$15, depending on the total weight and destination. The best way to calculate shipping price is just to add products that you like in the shopping cart and start checkout. The system will calculate shipping fees, and you will be able to see total before payment.
Please also note that all postal services of the World (including Russian Post, USPS, PostNL, Royal Mail, Deutsche Post, etc.) are extremely overwhelmed before great celebrations like Christmas and New Year. So, expect 1-2 weeks delays in November and December as well as before your country's local celebrations. Sorry for inconvenience and thanks for your patience!
UPS (United Parcel Service)
We recommend opting for UPS wherever possible, as this is the fastest way to get your parcel. Tracking is available. Usually it takes 2-4 days. We have been working with UPS for several years and now have great discount for Express shipping. Moreover, since we sponsor up to 25% of your order’s value for delivery by UPS, you can get discounted UPS Express delivery even for small orders. For bigger orders Express delivery can be even free!
- For the majority of EU countries: free Express shipping can be for orders about US$90-US$110
- For US, Canada and Mexico: free shipping is applicable from about US$120-US$150
- For other countries: free Express shipping for orders over US$160-US$220
UPS fees are calculated automatically when checkout, depending on total weight of your order, its value, and destination. The best way to calculate shipping price is just to add products that you like in the shopping cart and start checkout. The system will calculate shipping fees, and you will be able to see total before payment.
Please note that any additional import duty, sales tax, and/or other charges are not included in the item price or shipping cost. These charges are solely the buyer's responsibility. Usually, UPS applies some percentage of VAT (or similar taxes) on almost all shipments. We advise you to please check with your country's Customs Office to determine what these additional costs will be prior to placing your Order.
If you have any further questions, comments or requests regarding Delivery Information, please email us at firstname.lastname@example.org.